Due to hygiene and food safety regulations, we are unable to accept returns on any food items once they have been dispatched or collected.
If your order arrives damaged or there is a problem with your items, please contact us within 24 hours of receiving your order with a photo and description of the issue. We will review this and do our best to resolve the problem.
Please note:
Custom or personalised orders (including specific sweet selections, party bags, or dietary requests such as Halal or gluten free) cannot be returned or refunded unless they arrive damaged or incorrect.Customers must ensure that all order details are correct before confirming their order.We cannot accept responsibility for damage caused after the order has been delivered or collected.If you have any concerns about your order, please get in touch and we will always try to help.
Thank you for supporting our small business.
